When purchasing from the AIKO® online shop www.aiko-equi.com, the European consumer protection law extends the right of withdrawal to 21 days. Within this period, you as a customer can cancel or exchange the ordered item after receipt.

To exercise your right of withdrawal with your purchase, the product must be returned to us within 21 days of receipt.

If you exercise your right of withdrawal from your purchase, you as the customer are responsible for the return costs.

Please send us the return with a shipping service provider of your choice and keep the tracking number until the package has been confirmed by us.

We accept no responsibility for your return until after it has been received by us. We strongly advise you to only send insured and traceable returns.

Once we have received your return, we will refund you for the returned products. Any shipping costs will always remain and will not be reimbursed.

Returned products are returned in unaltered and unused condition. The return must be well packaged and returned in the same manner as it was delivered to be approved.

In the case of damaged returns, we reserve the right to charge an impairment compensation fee of up to 100% of the value of the product.

The refund will be made when we have received the goods and checked the condition. The refund applies to the cost of the product, shipping costs remain and are therefore never refunded.

If you exchange for another product of equal value, shipping to you will be free of charge. This means that you bear the return of the product to be exchanged (= return) and we bear the shipping of the new desired product. However, this only applies within the 21-day right of withdrawal.

Please note that customized products are excluded from the right of withdrawal. These are items personalized with initials, branding or names. These cannot be exchanged or returned.